Package Center Supervisor — Flexible Dispatch & Ops Lead

United Parcel Service Sweden Aktiebolag; Vinita (OK); On-site; USD 52,000 - 68,000; Full time

Job summary

UPS is seeking a supervisor to lead and optimize daily package dispatch within our Oklahoma center. This permanent role involves analyzing dispatch results, coordinating operations, and ensuring top-tier service for internal and external customers.

The supervisor will handle on-call issues, streamline routes, and support messaging, follow-ups, and system management to sustain smooth workflow and high satisfaction levels.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• UPS is an equal opportunity employer and does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other protected characteristic.
• Permanent employee status expected for this role.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Handle operational service issues (e.g., on-call Air pickups, heavy pickup accounts, unforeseen events).
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate smooth execution of operational procedures and management of systems.

Job description

UPS is seeking a supervisor to lead and optimize daily package dispatch within our Oklahoma center. This permanent role involves analyzing dispatch results, coordinating operations, and ensuring top-tier service for internal and external customers.

The supervisor will handle on-call issues, streamline routes, and support messaging, follow-ups, and system management to sustain smooth workflow and high satisfaction levels.