Package Center Ops Lead — Dispatch & Service Excellence

United Parcel Service Sweden Aktiebolag; Pittsfield (MA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Basic and Supplemental Life Insurance

Disability Income Protection Plan

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays and Personal time

Paid Sick and Family and Medical Leave

Discounted Employee Stock Purchase

Job summary

UPS is seeking a supervisor trained to perform multiple operational roles to support flexible scheduling and enhanced dispatch. You will analyze daily results to maximize service performance, streamline routes, and coordinate the operation to ensure internal and external customer satisfaction.

The role also provides customer service support and ensures smooth execution of procedures and systems. This permanent position emphasizes leadership, hands-on problem solving, and effective teamwork in a

Qualifications

• Experience in logistics/dispatch operations preferred
• Strong problem-solving and communication skills
• Ability to analyze dispatch data to improve service performance

Responsibilities

• Analyze and plan daily package dispatch at the center
• Handle operational service issues (on-call pickups, heavy accounts, unforeseen events)
• Coordinate needs and efforts of the operation to ensure customer satisfaction
• Provide customer service support (answering messages, concerns, follow-ups)
• Facilitate smooth execution of procedures and management systems

Skills

Team leadership

Operations planning

Customer service

multitasking

Job description

UPS is seeking a supervisor trained to perform multiple operational roles to support flexible scheduling and enhanced dispatch. You will analyze daily results to maximize service performance, streamline routes, and coordinate the operation to ensure internal and external customer satisfaction.

The role also provides customer service support and ensures smooth execution of procedures and systems. This permanent position emphasizes leadership, hands-on problem solving, and effective teamwork in a