Package Center Dispatch Leader (Flexible Schedules)

UOH UPS Inc (Ohio); United States; On-site; USD 55,000 - 70,000; Full time

Job summary

UPS is seeking a permanent supervisor to manage the center’s daily package dispatch, analyze dispatch results to maximize service performance, and streamline routes for efficient operations. The role requires coordinating the needs and efforts of the operation to ensure internal and external customer satisfaction.

The position includes providing customer service support, handling on-call air pickups and unforeseen events, and ensuring smooth execution of procedures and systems within the

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Responsibilities

• Analyze and plan the center’s daily package dispatch to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate smooth execution of operational procedures and management of systems.

Job description

UPS is seeking a permanent supervisor to manage the center’s daily package dispatch, analyze dispatch results to maximize service performance, and streamline routes for efficient operations. The role requires coordinating the needs and efforts of the operation to ensure internal and external customer satisfaction.

The position includes providing customer service support, handling on-call air pickups and unforeseen events, and ensuring smooth execution of procedures and systems within the