Package Center Dispatch & Operations Lead

United Parcel Service Sweden Aktiebolag; Fort Payne (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS is seeking a supervisor to lead and optimize daily dispatch operations at our Fort Payne facility. The role requires analyzing dispatch results, coordinating routes, and managing service issues to ensure timely deliveries and customer satisfaction.

The position emphasizes scheduling flexibility, hands-on leadership, and collaboration with teams to maintain operational excellence and service quality in a dynamic environment.

Qualifications

• Experience coordinating fast-paced package dispatch operations.
• Strong communication and stakeholder management.
• Ability to analyze dispatch results and adjust plans.
• Customer service mindset and issue resolution skills.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Coordinate needs and efforts of the operation to ensure customer satisfaction.
• Manage and resolve service issues (on-call pickups, heavy accounts, unforeseen events).
• Provide customer service support through messages, follow-ups, and calls.
• Facilitate smooth execution of operational procedures and system management.

Skills

Supervisory experience

Dispatch planning

Operations coordination

Customer service

Job description

UPS is seeking a supervisor to lead and optimize daily dispatch operations at our Fort Payne facility. The role requires analyzing dispatch results, coordinating routes, and managing service issues to ensure timely deliveries and customer satisfaction.

The position emphasizes scheduling flexibility, hands-on leadership, and collaboration with teams to maintain operational excellence and service quality in a dynamic environment.