Owner Onboarding & Education Specialist

Travel + Leisure Co.; Daytona Beach (FL); Hybrid; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k" with employer match

Life and accident coverage

Disability

Paid time off (PTO)

Zusammenfassung

Travel + Leisure Co. is seeking an Owner Onboarding Representative to drive the onboarding experience for new and existing owners, delivering clear sales document presentations and providing on-site education and support for club products.

You will collaborate with the OO Manager and OO Director to identify training needs, ensure compliance, and guide the sales team with product knowledge while maintaining high service standards and owner satisfaction at our Daytona Beach location.

Qualifikationen

• Bachelor Degree or equivalent combination of education and directly related experience.
• Excellent verbal and written communication and interpersonal skills.
• Ability to prioritize and organize tasks.
• Ability to influence and work with cross-functional teams.
• Strong conflict management skills.
• Expert Contract Standards Expertise preferred; TNL product knowledge preferred.

Aufgaben

• Review and complete legal and sales related documents with owners following established process/guidelines (50% time).
• Provide Owner Education to owners through topic curriculum in private one-on-one or group sessions on all aspects of club products and guidance to maximize vacation ownership (25% of time).
• Identify patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time).
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time).
• Coordinate logistics and reporting for educational events and materials, collaborating with in-house marketing, sales and resort teams (5% of time).
• Other site duties as assigned by OO Manager (5% time).

Kenntnisse

Prioritization

Influence

Verbal and written communication

Multitasking

Conflict management

Contract standards expertise

Product knowledge (TNL)

Ausbildung

Bachelor Degree or equivalent

Jobbeschreibung

Travel + Leisure Co. is seeking an Owner Onboarding Representative to drive the onboarding experience for new and existing owners, delivering clear sales document presentations and providing on-site education and support for club products.

You will collaborate with the OO Manager and OO Director to identify training needs, ensure compliance, and guide the sales team with product knowledge while maintaining high service standards and owner satisfaction at our Daytona Beach location.