Owner Onboarding & Education Specialist

Travel Leisure Resort Development Inc; Steamboat Springs (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. in Steamboat Springs, CO seeks an Owner Onboarding Representative to drive the owner onboarding experience, deliver sales document presentations, and provide customer support for club products.

This role partners with the OO Manager to identify training opportunities and improve rescission and compliance goals. The position emphasizes proactive owner engagement, education delivery, and collaboration with marketing and resort teams to ensure high levels of satisfaction and

Qualifications

• Education: Bachelor Degree or equivalent combination of education and directly related experience.
• Arizona Real Estate License required.

Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time).
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership.
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time).
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time).
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time).
• Other site duties as assigned by OO Manager (5% of time).

Skills

Prioritize and organize tasks

Influence

Verbal and written communication

Interpersonal skills

Education

Bachelor Degree or equivalent

Arizona Real Estate License

Job description

Travel + Leisure Co. in Steamboat Springs, CO seeks an Owner Onboarding Representative to drive the owner onboarding experience, deliver sales document presentations, and provide customer support for club products.

This role partners with the OO Manager to identify training opportunities and improve rescission and compliance goals. The position emphasizes proactive owner engagement, education delivery, and collaboration with marketing and resort teams to ensure high levels of satisfaction and