Owner Education & Onboarding Specialist

Travel + Leisure Co.; Indio (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering on vacation inspiration for millions of travelers worldwide.

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience, delivering presentations for new and existing owner purchases and providing on-site education and services for club products, while ensuring quality service standards and sales-related goals.

Qualifications

• Bachelor Degree or equivalent combination of education and directly related experience.
• Must have an active CA Real Estate License.
• Experience: 1+ years Wyndham sales experience preferred; 1 year customer service experience.

Responsibilities

• Review and Complete legal and sales documents with owners following established process/guidelines (50% time).
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group sessions on club products and guidance to maximize vacation ownership.
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time).
• Provide training for the sales team on product knowledge, sales document content, and sales compliance as needed (5% of time).
• Coordinate the logistics and reporting for educational events & materials, collaborating with in-house marketing, sales and resort team to optimize attendance (5% of time).
• Other site duties as assigned by OO Manager (5% time).

Skills

Task prioritization

Influence

Communication

Multitasking

Conflict management

Contract standards

Product knowledge

Education

Bachelor Degree

CA Real Estate License

Tools

Workday

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering on vacation inspiration for millions of travelers worldwide.

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience, delivering presentations for new and existing owner purchases and providing on-site education and services for club products, while ensuring quality service standards and sales-related goals.