Owner Onboarding & Education Specialist

Travel + Leisure Co.; Steamboat Springs (CO); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Volunteer time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Representative to support the onboarding process for owners, deliver sales document presentations, and provide on-site education and services for club products.

The OO Representative collaborates with the OO Manager to train staff and improve compliance and retention. Responsibilities include reviewing documents, educating owners, identifying training needs, and coordinating educational events.

Qualifications

• Bachelor degree or equivalent combination of education and directly related experience.
• Arizona Real Estate License is required.
• Experience in customer onboarding and education is preferred.

Responsibilities

• Review and complete legal and sales documents with owners per guidelines.
• Provide Owner Education sessions on club products and resale options.
• Identify patterns and training opportunities to improve compliance and retention.
• Provide sales team training on product knowledge and compliance.

Skills

Prioritization

Communication

Influence

Conflict management

Contract standards

Product knowledge

Education

Bachelor Degree or equivalent

Arizona Real Estate License

Tools

Workday

Sales Training

TNL Product Knowledge

Job description

Travel + Leisure Co. is seeking an Owner Onboarding Representative to support the onboarding process for owners, deliver sales document presentations, and provide on-site education and services for club products.

The OO Representative collaborates with the OO Manager to train staff and improve compliance and retention. Responsibilities include reviewing documents, educating owners, identifying training needs, and coordinating educational events.