Owner Onboarding & Education Specialist

Travel Leisure Resort Development Inc; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Representative to drive the onboarding experience for owners and support club product education and post-sale services.

You will deliver sales documents, educate owners privately or in groups, and report patterns and training needs to management. The role emphasizes high-level customer service, adherence to contract standards, and ongoing collaboration with the OO Manager to meet compliance and quality goals.

Qualifications

• Bachelor Degree or equivalent combination of education and directly related experience
• Must have an active CA Real Estate License
• Ability to prioritize and organize tasks
• Excellent verbal and written communication and interpersonal skills
• Ability to influence
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• TNL product knowledge expertise preferred
• Job Experience 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Review and complete legal and sales documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance
• Other site duties as assigned by OO Manager (5% of time)

Skills

Verbal and written communication

Interpersonal skills

Prioritize and organize tasks

Influence

Conflict management

Customer service

Contract standards

Sales training knowledge

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

Travel + Leisure Co. is seeking an Owner Onboarding Representative to drive the onboarding experience for owners and support club product education and post-sale services.

You will deliver sales documents, educate owners privately or in groups, and report patterns and training needs to management. The role emphasizes high-level customer service, adherence to contract standards, and ongoing collaboration with the OO Manager to meet compliance and quality goals.