Overnight Travel Concierge for Executives

TravelPerk; Orlando (FL); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Equity ownership in Perk

20 vacation days + 12 holidays

Medical plans with company contrib.

HSA with HDHP option

Life and disability coverage

401(k) with company match

Pet insurance discounts

Wellbeing support with Spring Health

Parental leave (12–16 weeks)

Work from Anywhere days (up to 20)

Job summary

Perk, the AmTrav subsidiary, is seeking an Overnight Advisor to manage high-priority travel needs overnight. You’ll use our SaaS platform to book and adjust complex itineraries, ensuring policy compliance and exceptional service for executives across global trips.

Ideal candidates have 3+ years in customer service, strong problem-solving, and the ability to stay calm under pressure during off-hours. This is a remote role within the US with a focus on overnight coverage.

Qualifications

• 3+ years in a high-touch customer service environment.

Responsibilities

• Multichannel bookings and modifications via phone, live chat, and email.
• Coordinate complex, multi-city international itineraries using proprietary software.
• Enforce corporate travel policy and budgets.
• Provide white-glove service for executives and VIPs, honoring preferences.
• Monitor safety and reroute travelers during disruptions.

Skills

Customer service

Night shift

Multichannel support

Tools

SaaS platform

Job description

Perk, the AmTrav subsidiary, is seeking an Overnight Advisor to manage high-priority travel needs overnight. You’ll use our SaaS platform to book and adjust complex itineraries, ensuring policy compliance and exceptional service for executives across global trips.

Ideal candidates have 3+ years in customer service, strong problem-solving, and the ability to stay calm under pressure during off-hours. This is a remote role within the US with a focus on overnight coverage.