Overnight Travel Concierge (Executive VIP Support)

Perk; Chicago (IL); Remote; USD 32,000 - 38,000; Full time

Benefits offered by this job

Equity ownership

20 vacation days

Medical plans (3 options)

401(k) with company match

Parental leave

Relocation support

Job summary

Perk is seeking an Overnight Advisor to manage high-priority travel needs from the overnight hours, using our booking platform to resolve complex logistics in real-time. You will support executives and teams, ensuring cost-effective, stress-free travel arrangements while upholding corporate policies.

Join a fast-growing SaaS platform delivering travel and spend management solutions with a strong emphasis on safety, empathy, and flawless execution during night shifts.

Qualifications

• 3+ years in a high-touch customer service environment.
• Overnight professional who thrives on the 12 AM – 9 AM rhythm.
• Exceptional problem-solving under pressure; ability to Plan B when Plan A fails.
• Crystal-clear professional communication, both written and verbal.

Responsibilities

• Multichannel Booking: Execute bookings/modifications via phone, live chat, email.
• Strategic Itinerary Management: Coordinate complex, multi-city trips with travel vendors.
• Policy Compliance & Enforcement: Gatekeeper for corporate travel policy and vendor contracts.
• VIP & Executive Concierge: Provide white-glove service for executives and special preferences.
• Duty of Care: Monitor events and reroute travelers to ensure safety.

Skills

Active listening

Crisis management

Multitasking

Customer service

Tools

SaaS platforms

Job description

Perk is seeking an Overnight Advisor to manage high-priority travel needs from the overnight hours, using our booking platform to resolve complex logistics in real-time. You will support executives and teams, ensuring cost-effective, stress-free travel arrangements while upholding corporate policies.

Join a fast-growing SaaS platform delivering travel and spend management solutions with a strong emphasis on safety, empathy, and flawless execution during night shifts.