VIP Corporate Travel Concierge

AmTrav by Perk; Chicago (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Equity ownership in Perk

20 vacation days + 12 holidays

Health plans with HSA options

Life & disability coverage

401(k) with company match

Relocation support

Job summary

AmTrav by Perk is seeking a Customer Care Travel Advisor to deliver exceptional service while booking and supporting corporate travel. You will manage multi-city itineraries, resolve travel issues, and ensure a seamless experience before, during, and after trips.

You'll work in a fast-paced, high-touch environment with immersive training, hybrid shifts, and competitive hourly compensation plus equity and extensive benefits.

Qualifications

• 3+ years in a high-touch customer service environment.
• Exceptional problem-solving under pressure; ability to craft a Plan B.
• Active listening to translate travel jargon into simple solutions.
• Crystal-clear professional communication, both written and verbal.

Responsibilities

• Multichannel bookings and modifications via phone, live chat, and email.
• Coordinate complex, multi-city international trips using our software.
• Enforce corporate travel policy and vendor contracts.
• Provide VIP/Executive concierge service for select travelers.
• Monitor safety and reroute travelers during disruptions.

Skills

High-touch CS

Crisis mindset

Active listening

Professional communication

Job description

AmTrav by Perk is seeking a Customer Care Travel Advisor to deliver exceptional service while booking and supporting corporate travel. You will manage multi-city itineraries, resolve travel issues, and ensure a seamless experience before, during, and after trips.

You'll work in a fast-paced, high-touch environment with immersive training, hybrid shifts, and competitive hourly compensation plus equity and extensive benefits.