Executive Travel Concierge for VIP & C‑Suite

TravelPerk; Orlando (FL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity ownership

Vacation days + holidays

Multiple medical plans + HSA

Wellbeing & mental health support

401(k) with company match

Pet insurance discounts

Paid parental leave

Volunteer hours

Work from Anywhere days

Sabbatical after 5 years

Job summary

Perk is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and support clients before, during, and after travel. You will handle complex itineraries, ensure policy compliance, and provide VIP concierge support in a fast-paced environment.

The role emphasizes attention to detail, problem-solving, and a proactive mindset, with remote-friendly shifts from IL, TX, or FL and a hybrid in-office expectation several days per week.

Qualifications

• Exceptional problem-solving under pressure and the ability to pivot when plans change.
• Active listening and the ability to translate travel jargon into clear solutions.
• Crystal-clear written and verbal communication.
• Comfort learning and using new SaaS tools quickly and managing multiple browser tabs.

Responsibilities

• Handle multi-channel travel bookings and modifications (phone, chat, email).
• Coordinate complex, multi-city international itineraries using our software.
• Enforce corporate travel policy and vendor contracts.
• Provide VIP/Executive concierge support for C-suite travelers.
• Monitor travel risks and reroute travelers to ensure safety.

Skills

Crisis mindset

Active listening

Clear communication

Tech-savvy

Tools

SaaS platforms

Proprietary travel software

Job description

Perk is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and support clients before, during, and after travel. You will handle complex itineraries, ensure policy compliance, and provide VIP concierge support in a fast-paced environment.

The role emphasizes attention to detail, problem-solving, and a proactive mindset, with remote-friendly shifts from IL, TX, or FL and a hybrid in-office expectation several days per week.