Executive Travel Concierge & VIP Booking Expert

Perk; Houston (TX); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity ownership

20 vacation days

12 public holidays

3 medical plans with company HC

HSA with HDHP coverage

Wellbeing program with Spring Health

Job summary

Perk is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and support clients before, during, and after travel. You’ll handle complex itineraries, ensure policy compliance, and provide VIP concierge service in a fast-paced environment.

The role emphasizes responsibility, accuracy, and a proactive approach to traveler safety, with an emphasis on excellent communication and quick problem-solving.

Qualifications

• The Crisis Mindset: Exceptional problem-solving skills under pressure; the ability to find a Plan B when a Plan A evaporates.
• Active listening and the ability to translate complex travel jargon into simple solutions.
• Crystal-clear professional communication, both written and verbal.
• Tech-savvy and able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.

Responsibilities

• Multichannel Support: Execute flawless bookings and modifications via phone, live chat, and email.
• Strategic Itinerary Management: Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging using our software.
• Policy Compliance & Enforcement: Act as the gatekeeper for corporate travel policy, ensuring bookings align with budgets and vendor contracts.
• VIP & Executive Concierge: Provide white-glove service for C-suite executives, managing preferences (aircraft types, hotel floors, dietary needs).
• Duty of Care (Safety): Monitor global events and reroute travelers to keep them out of harm’s way.

Job description

Perk is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and support clients before, during, and after travel. You’ll handle complex itineraries, ensure policy compliance, and provide VIP concierge service in a fast-paced environment.

The role emphasizes responsibility, accuracy, and a proactive approach to traveler safety, with an emphasis on excellent communication and quick problem-solving.