Overnight Travel Concierge for Executives (Remote)

AmTrav; Orlando (FL); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Equity ownership

20 vacation days + 12 holidays

Medical plans: 3 options

Dental & Vision coverage

Life & disability insurance

401(k) with company match

Relocation assistance

Job summary

AmTrav, a Perk subsidiary, is seeking an Overnight Advisor to manage high‑priority travel needs while the world sleeps. You will use our booking platform to solve complex logistics in real time, ensuring safe, cost‑effective, and stress‑free itineraries for executives and teams.

You will balance budget discipline with empathetic service, support multi‑city trips, and uphold travel policy. Training and benefits accompany a global, inclusive team.

Qualifications

• 3+ years in a high‑touch customer service environment.
• Overnight schedule with a 12 AM – 9 AM rhythm.
• Exceptional problem‑solving under pressure; Plan B when Plan A evaporates.
• Active listening and translating travel jargon into simple solutions.
• Crystal‑clear professional communication, written and verbal.
• Tech‑savvy and quick learner of SaaS platforms.

Responsibilities

• Multichannel Support: flawless bookings and modifications via phone, live chat, and email.
• Strategic Itinerary Management: coordinate complex international trips using our software.
• Policy Compliance & Enforcement: gatekeeper for corporate travel policy and vendor contracts.
• VIP & Executive Concierge: white‑glove service for C‑suite executives with preferences.
• Duty of Care: monitor events and reroute travelers to keep them safe.

Skills

Active listening

Crisis management

Problem solving

Clear communication

Job description

AmTrav, a Perk subsidiary, is seeking an Overnight Advisor to manage high‑priority travel needs while the world sleeps. You will use our booking platform to solve complex logistics in real time, ensuring safe, cost‑effective, and stress‑free itineraries for executives and teams.

You will balance budget discipline with empathetic service, support multi‑city trips, and uphold travel policy. Training and benefits accompany a global, inclusive team.