Executive Travel Concierge & Support Specialist

AmTrav; Orlando (FL); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Equity ownership in Perk

20 vacation days

12 public holidays

3 medical plans with company HSA

Job summary

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional travel planning and support, manage bookings, and assist clients before, during, and after travel. The ideal candidate is detail-oriented and solutions-driven, capable of navigating a fast-paced environment using our proprietary software to coordinate itineraries, policies, and VIP requests.

Join a hyper-growth SaaS platform transforming business travel.

Qualifications

• The Crisis Mindset: Exceptional problem-solving skills under pressure; the ability to find a Plan B when a Plan A evaporates.
• Active listening skills and the ability to translate travel jargon into simple solutions.
• Crystal-clear professional communication, both written and verbal.
• Tech-savvy and quick to learn new SaaS platforms; manage multiple browser tabs/tools.

Responsibilities

• Multichannel Support: Execute bookings and modifications via phone, live chat, and email.
• Strategic Itinerary Management: Coordinate complex, multi-city international trips using our software.
• Policy Compliance & Enforcement: Gatekeeper for corporate travel policy, budgets, and vendor contracts.
• VIP & Executive Concierge: Provide white-glove service for C-suite executives and preferences.
• Duty of Care: Monitor global events and proactively reroute travelers to keep them safe.

Skills

Crisis mindset

Active listening

Clear communication

Tech-savvy

Job description

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional travel planning and support, manage bookings, and assist clients before, during, and after travel. The ideal candidate is detail-oriented and solutions-driven, capable of navigating a fast-paced environment using our proprietary software to coordinate itineraries, policies, and VIP requests.

Join a hyper-growth SaaS platform transforming business travel.