Travel Concierge_US

International SOS; Oregon; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Overnight shift differential

Performance reviews

Benefits package (medical, dental, eye

401K matching

Paid training

Paid vacation

Permanent full-time

Premium brands

No outbound sales

Compressed weeks

Team culture

Job summary

Aspire Lifestyles seeks a Travel Concierge to support premium clients remotely, handling itinerary changes, disruptions, and complex travel arrangements. You will work overnight shifts, including weekends, and leverage Sabre and other GDS tools to ensure seamless service.

The role emphasizes problem solving, fast-paced responsiveness, and delivering exceptional customer experiences while maintaining high quality standards for a global clientele.

Qualifications

• Minimum 2 years of travel industry experience.
• Experience using a Global Distribution System (GDS) is required.
• Sabre experience strongly preferred.
• Experience supporting airlines, travel agencies, corporate travel or travel reservations.
• Excellent communication and customer service skills.
• Strong problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Must reside in the United States of America.

Responsibilities

• Assist customers with domestic and international travel requests.
• Research, book, modify and manage travel arrangements.
• Utilize Sabre and other GDS tools to support customer needs.
• Resolve travel-related issues quickly and professionally.
• Support customers through phone, email and chat interactions.
• Document customer interactions accurately.
• Deliver exceptional service while meeting quality and productivity standards.

Skills

Excellent communication

Customer service

Problem solving

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Sabre

GDS tools

Job description

Position Title:

Travel Concierge (Overnight)

Location:

Remote

Position Type:

Permanent, Full-Time – Overnight Schedule

Schedule:

Must be available to work overnight shifts, including weekends.

This is a newly created permanent position.

Position Overview:

At Aspire Lifestyles, we help customers navigate everything from itinerary changes and travel disruptions to complex international travel arrangements. We're looking for experienced Travel Specialists who enjoy solving problems, delivering exceptional customer experiences, and working with premium clientele. If you enjoy thinking on your feet, solving problems, and using your travel expertise to genuinely help others, you'll thrive in this environment. Whether you've worked in airline operations, corporate travel, travel reservations, or customer travel support, your experience can make a real impact Aspire Lifestyles!

Why Travel Professionals Choose Aspire:

• Fully remote position - work from the comfort of your home
• Overnight shift differential and opportunities for performance incentives
• Annual performance and compensation reviews
• Comprehensive medical, dental, and vision benefits
• 401K matching program
• Paid training
• Paid vacation and personal time
• Stable, permanent full-time employment
• Work with premium global brands and travelers
• No outbound sales or commission pressure
• Potential opportunity for compressed work weeks (4 x 10-hour shifts based on operational requirements)
• Supportive team culture and leadership

Key Responsibilities:

• Assist customers with domestic and international travel requests
• Research, book, modify and manage travel arrangements
• Utilize Sabre and other GDS tools to support customer needs
• Resolve travel-related issues quickly and professionally
• Support customers through phone, email and chat interactions
• Document customer interactions accurately
• Deliver exceptional service while meeting quality and productivity standards

Qualifications Required:

• Minimum 2 years of travel industry experience
• Experience using a Global Distribution System (GDS) is required
• Sabre experience strongly preferred
• Experience supporting airlines, travel agencies, corporate travel or travel reservations
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Ability to thrive in a fast-paced environment

Nice to Haves:

• Loyalty or concierge experience
• Premium hospitality experience
• International travel knowledge
• Additional language skills

Work Requirements:

• Must reside in the United States of America
• Must be available for permanent overnight shifts
• Must be available weekends and statutory holidays
• Dedicated home office space
• Reliable hardwired high-speed internet
• Ability to successfully complete a background check
• High School Diploma or equivalent

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.