Overnight Patient Access & Scheduling Liaison

Nuvance Health; City of Poughkeepsie (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Vassar Brothers Medical Center is seeking a dedicated Patient Access professional for overnight shifts (Tuesday–Friday, 10:00pm–8:30am) with weekend/holiday work possible. The role involves one-touch registration experience, collecting demographic and financial data, verifying insurance, and scheduling services.

Responsibilities include greeting patients, handling calls, maintaining accurate EMPI identifications, and ensuring compliance with HIPAA and patient rights.

Qualifications

• Required HS Diploma with minimum of 2 years job related experience.
• Associate degree with 6 months job-related experience - Preferred.
• Minimum Experience of 1 year preferred in a job-related experience.
• Basic MS Word & MS Excel.

Responsibilities

• Greet patients and others promptly and professionally; check in and direct as needed.
• Respond to calls per customer service standards and improve scheduling metrics.
• Accurately search and select patients in EMPI to ensure correct identification.
• Schedule services following protocols in scheduling systems and EMRs.
• Enter complete demographic and financial information for patient registration.
• Verify insurance eligibility and obtain payor information as needed.
• Provide service cost estimates and communicate patient liability.
• Enter testing orders when required and understand coding/charges.

Skills

Customer service

MS Word

MS Excel

Communication

Education

HS Diploma

Associate degree preferred

Job description

Vassar Brothers Medical Center is seeking a dedicated Patient Access professional for overnight shifts (Tuesday–Friday, 10:00pm–8:30am) with weekend/holiday work possible. The role involves one-touch registration experience, collecting demographic and financial data, verifying insurance, and scheduling services.

Responsibilities include greeting patients, handling calls, maintaining accurate EMPI identifications, and ensuring compliance with HIPAA and patient rights.