Overnight Member Services Specialist – Club Front Desk

First National Bankers Bank; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our Dayton club. The MSR is the first point of contact for members and guests, delivering exceptional service, handling inquiries and transactions, and upholding a clean, welcoming environment.

Responsibilities include greeting members, guiding tours, processing sign-ups, and maintaining the club’s front desk operations. Must be 18+, be able to work on-site, and pursue CPR/AED and tanning certifications as required.

Qualifications

• Must be 18 years or older.
• Ability to work on-site; not a remote position.
• Upbeat, professional attitude and strong work ethic.
• Reliable, punctual and dependable.
• Respectful and solutions-oriented in interactions with members and staff.
• Commitment to cleanliness and providing a positive member experience.
• Ability to learn and apply company cleaning practices, policies and procedures.
• Ability to read and follow verbal and written instructions.
• Must obtain CPR/AED Certification within required timeframes.
• Must obtain tanning certification within required timeframes.

Responsibilities

• Greet members, guests and prospective members in a friendly, professional manner.
• Provide information about memberships and amenities; assist tours and sign-ups.
• Process memberships, cancellations and payments accurately; handle front desk tasks.
• Maintain cleanliness and safety throughout the club and restrooms.

Skills

Customer service

Professionalism

Punctuality

Teamwork

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our Dayton club. The MSR is the first point of contact for members and guests, delivering exceptional service, handling inquiries and transactions, and upholding a clean, welcoming environment.

Responsibilities include greeting members, guiding tours, processing sign-ups, and maintaining the club’s front desk operations. Must be 18+, be able to work on-site, and pursue CPR/AED and tanning certifications as required.