Overnight Member Services Rep - Clean, Welcoming Club

First National Bankers Bank; Springboro (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k) and matching

Dental insurance

Free uniforms

Wellness resources

Opportunity for advancement

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver exceptional service to members and guests, process memberships, and support club operations. The role emphasizes a welcoming, judgment-free experience and accurate account handling.

The MSR will ensure a clean, organized facility, assist with tours and sign-ups, and promote current memberships while adhering to safety and CPR/AED requirements.

Qualifications

• Must be 18 years or older.
• Must work onsite; this is not a remote position.
• Background check required (National Criminal Scan, Sex Offender Registry, Watch List, County search).
• CPR/AED certification must be obtained/maintained within required timeframes.
• Tanning certification must be obtained within required timeframes.
• Must be able to lift up to 50 lbs. and maintain physical ability for duties.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Handle membership inquiries, transactions and billing questions.
• Assist with tours, sign-ups and promotions (e.g., Black Card).
• Check members in using the club POS system and process payments.
• Maintain cleanliness and safe, organized workout areas throughout the shift.

Skills

Customer service

On-site work

Cash handling

Teamwork

Communication

CPR/AED certification

Tanning certification

Punctuality

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver exceptional service to members and guests, process memberships, and support club operations. The role emphasizes a welcoming, judgment-free experience and accurate account handling.

The MSR will ensure a clean, organized facility, assist with tours and sign-ups, and promote current memberships while adhering to safety and CPR/AED requirements.