Overnight Member Services Associate - Gym Front Desk

Planet Fitness; Colonial Heights (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members, and guests at our club. You will greet entrants, handle check-ins, answer questions, and guide tours while promoting a welcoming, Judgment Free Zone environment.

Responsibilities include operating the POS system for purchases and memberships, maintaining a clean front desk, and assisting with events. Training and a team-friendly atmosphere are provided.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer Service

Basic Computer Skills

Punctuality

Communication

Teamwork

Willingness to Learn

Problem Solving

Instruction Adherence

Tools

POS System

Job description

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members, and guests at our club. You will greet entrants, handle check-ins, answer questions, and guide tours while promoting a welcoming, Judgment Free Zone environment.

Responsibilities include operating the POS system for purchases and memberships, maintaining a clean front desk, and assisting with events. Training and a team-friendly atmosphere are provided.