Overnight Member Services Specialist | Front Desk & Growth

Planet Fitness - Fitton Clubs; Boise (ID); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an overnight, full-time, on-site role. You will deliver exceptional customer service, handle membership inquiries, and assist guests to ensure a welcoming, Judgement Free Zone environment.

Responsibilities include greeting members, aiding tours and sign-ups, processing payments, and maintaining club cleanliness. Bilingual English/Spanish encouraged; CPR/AED and tanning certifications required per policy.

Qualifications

• Background check includes National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.
• On-site work requirement

Responsibilities

• Greet members, prospective members and guests professionally.
• Assist with membership inquiries, changes, and payments.
• Provide information about memberships and amenities; assist tours and sign-ups; promote specials.
• Check members into the system using the POS; handle calls and payments; follow opening/closing procedures.
• Maintain cleanliness and order of the club; ensure safe, organized workout areas.

Skills

Customer service

Sales

Bilingual English/Spanish

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an overnight, full-time, on-site role. You will deliver exceptional customer service, handle membership inquiries, and assist guests to ensure a welcoming, Judgement Free Zone environment.

Responsibilities include greeting members, aiding tours and sign-ups, processing payments, and maintaining club cleanliness. Bilingual English/Spanish encouraged; CPR/AED and tanning certifications required per policy.