Overnight Member Services Specialist – Front Desk

First National Bankers Bank; Salem (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) and Roth IRA

PTO

Free Black Card Membership

Training & development

401(k) matching

Job summary

Planet Fitness is seeking a motivated Member Services Representative for an overnight, on-site role. You will greet members, handle inquiries, process memberships, and maintain a clean, welcoming environment in a fast-paced club.

You will provide tours and sign-ups for prospective members, explain current offers, and strive to meet membership goals while upholding Planet Fitness standards and the Judgement Free Zone culture.

Qualifications

• Must be 18 years or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Skills

Customer service

Professional communication

Reliability

Punctuality

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative for an overnight, on-site role. You will greet members, handle inquiries, process memberships, and maintain a clean, welcoming environment in a fast-paced club.

You will provide tours and sign-ups for prospective members, explain current offers, and strive to meet membership goals while upholding Planet Fitness standards and the Judgement Free Zone culture.