Overnight Member Services Specialist

Paycom; Smyrna (DE); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free Black Card Membership

Job summary

National Fitness Partners is hiring a Customer Service Representative at our Smyrna location, delivering superior service to Planet Fitness members and guests. You will answer calls, sign up new members, log amenities, and assist with purchases at the point of sale.

You will promote our fitness programs, maintain a clean and safe environment, and contribute to a positive, judgment-free experience for members. This role starts at $16 per hour with regular increases based on tenure.

Qualifications

• Customer service experience required.
• Must be 18 years of age or older and have basic computer skills.
• High school diploma or GED preferred.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members and sign up new members; log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and guests.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Job description

National Fitness Partners is hiring a Customer Service Representative at our Smyrna location, delivering superior service to Planet Fitness members and guests. You will answer calls, sign up new members, log amenities, and assist with purchases at the point of sale.

You will promote our fitness programs, maintain a clean and safe environment, and contribute to a positive, judgment-free experience for members. This role starts at $16 per hour with regular increases based on tenure.