Overnight Member Services Associate — Gym Front Desk

Planet Fitness; Cedar Knolls (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to join our team and deliver a superior level of customer service to members, prospective members, and guests in a welcoming, Judgement Free Zone.

You will greet, assist, and guide members, handle check-ins, tours, and inquiries, and support a clean, organized front desk environment while upholding our safety and service standards.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service experience

Basic computer proficiency

Attention to detail

Punctuality

Team player

Willingness to learn

Problem solving

Independence

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to join our team and deliver a superior level of customer service to members, prospective members, and guests in a welcoming, Judgement Free Zone.

You will greet, assist, and guide members, handle check-ins, tours, and inquiries, and support a clean, organized front desk environment while upholding our safety and service standards.