Member Experience Specialist (Evening Shifts)

National Fitness Partners; Strongsville (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO

401K

Health Insurance

Life Insurance

Employee assistance

Black Card membership

Job summary

National Fitness Partners is hiring a Customer Service Representative to support Planet Fitness members and guests. You will help deliver a high-quality Judgement Free member experience in a fast-paced club environment.

This role includes answering phones, greeting members, processing sign-ups, and logging amenities, while promoting fitness programs and maintaining a clean, safe club.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Job description

National Fitness Partners is hiring a Customer Service Representative to support Planet Fitness members and guests. You will help deliver a high-quality Judgement Free member experience in a fast-paced club environment.

This role includes answering phones, greeting members, processing sign-ups, and logging amenities, while promoting fitness programs and maintaining a clean, safe club.