Member Experience Specialist

National Fitness Partners; Severna Park (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO for all employees

401K Retirement Fund (Employer match)

Health Insurance Options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative. Full-time role with starting pay of $15 per hour, with increases at 180 days, 1 year and every 6 months thereafter.

You will deliver a superior Judgement Free member experience, answer phones, greet and sign up members, and process purchases. The team emphasizes accountability, drive, passion, and ambition, with benefits like PTO, health options, 401k, and a free employee Black Card.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones using information script.
• Greet members, sign up new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our fitness instruction classes to our members.
• Provide a clean, sanitized and safe club environment.

Skills

Self-starter

Problem solver

Positive energy

Ambitious learner

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative. Full-time role with starting pay of $15 per hour, with increases at 180 days, 1 year and every 6 months thereafter.

You will deliver a superior Judgement Free member experience, answer phones, greet and sign up members, and process purchases. The team emphasizes accountability, drive, passion, and ambition, with benefits like PTO, health options, 401k, and a free employee Black Card.