Overnight Member Services Specialist

Planet Fitness; Puyallup (WA); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Employee perks and discounts

Zusammenfassung

Planet Fitness is seeking an Overnight Member Services Representative to provide a superior customer experience and uphold our Judgement Free Zone. You will greet members, assist with check-ins, promote member journeys, and handle membership tasks with accuracy.

The role includes answering calls, addressing concerns, and contributing to sales goals. Training is provided and scheduling can be full-time or part-time.

Qualifikationen

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Aufgaben

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Promote the Judgement Free Zone by connecting with members on the club floor and supporting their fitness journeys.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related tasks such as sign-ups, updating contact/billing information, cancellations, and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly targets.

Kenntnisse

Customer service

Jobbeschreibung

Planet Fitness is seeking an Overnight Member Services Representative to provide a superior customer experience and uphold our Judgement Free Zone. You will greet members, assist with check-ins, promote member journeys, and handle membership tasks with accuracy.

The role includes answering calls, addressing concerns, and contributing to sales goals. Training is provided and scheduling can be full-time or part-time.