Overnight Member Experience Specialist

Planet Fitness - United FP Management, LLC; North Randall (OH); On-site; USD 16,531 - 19,286; Full time

Job summary

Planet Fitness seeks an Overnight Closer (Member Services Representative) to provide exceptional front desk service, sign up new members, conduct tours and resolve member inquiries. This role requires strong communication, empathy and a positive attitude to ensure a welcoming Judgement Free Zone experience across the club.

Responsibilities include greeting guests, checking in members, answering phones, updating accounts, and closing the shift with accuracy.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be punctual and reliable.
• Positive attitude and professional demeanor.
• Ability to interact positively with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours and provide information.
• Update member accounts as needed and respond to questions promptly.
• Escalate issues to the Assistant Manager or Manager when appropriate.
• Maintain club cleanliness and greet customers at the front desk.
• Close the shift at the end of the business day.

Skills

Customer service

Basic computer proficiency

Punctuality

Reliability

Strong communication

Empathy

Diplomacy

Active listening

Job description

Planet Fitness seeks an Overnight Closer (Member Services Representative) to provide exceptional front desk service, sign up new members, conduct tours and resolve member inquiries. This role requires strong communication, empathy and a positive attitude to ensure a welcoming Judgement Free Zone experience across the club.

Responsibilities include greeting guests, checking in members, answering phones, updating accounts, and closing the shift with accuracy.