Overnight Front Desk & Member Experience Pro

Planet Fitness; City of Hudson (NY); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Free Black Card Membership

Tuition Reimbursement

Vacation/Sick/Holiday Pay

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience in our welcoming Judgement Free Zone environment. You will greet members, handle check-ins, and assist guests while upholding club policies and brand values.

Responsibilities include answering inquiries, processing memberships, giving tours, and driving sales in a fast-paced setting. The role emphasizes teamwork, reliability, and a positive attitude with ongoing online and hands-on training

Qualifications

• Experience in customer service is preferred.
• Must be 18 years of age or older.
• Willing to obtain CPR/AED certification (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members and guests at check-in.
• Promote the Judgement Free Zone by connecting with members and offering assistance.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Process memberships, contact/billing updates, cancellations, and transfers.
• Conduct tours for prospective members and assess their needs.
• Execute retail transactions and drive sales goals.
• Maintain regular cleaning and sanitizing of equipment and facilities.
• Address maintenance or safety issues promptly.

Skills

Positive attitude

Customer service

Punctual

Dependable

Diplomacy

Integrity

Communication

Willing to learn

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience in our welcoming Judgement Free Zone environment. You will greet members, handle check-ins, and assist guests while upholding club policies and brand values.

Responsibilities include answering inquiries, processing memberships, giving tours, and driving sales in a fast-paced setting. The role emphasizes teamwork, reliability, and a positive attitude with ongoing online and hands-on training