Overnight Member Services Specialist

Planet Fitness; Lakewood (WA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Employee perks and discounts

Job summary

Planet Fitness is hiring an Overnight Member Services Representative to deliver exceptional customer service in a Judgement Free Zone®. You will greet members, assist with check-ins, and promote our brand on the club floor while supporting sales goals and club operations.

The role offers flexible overnight scheduling with full-time or part-time opportunities, requiring you to manage memberships, answer inquiries, and maintain a clean, safe club environment.

Qualifications

• Strong communication skills and an ability to listen and empathize.
• Punctual, reliable, and dependable in daily duties.
• Diplomacy in handling member interactions and inquiries.

Responsibilities

• Greet members and guests, assist with questions and check-ins.
• Promote the Judgement Free Zone through member interaction and support.
• Resolve member concerns and escalate to Club Manager when needed.
• Answer phones and assist callers with inquiries.
• Process memberships, updates, cancellations, and billing information.

Skills

Communication skills

Punctuality

Empathy

Diplomacy

Education

CPR/AED certification (willing to obtain)

Tools

Basic computer proficiency

Job description

Planet Fitness is hiring an Overnight Member Services Representative to deliver exceptional customer service in a Judgement Free Zone®. You will greet members, assist with check-ins, and promote our brand on the club floor while supporting sales goals and club operations.

The role offers flexible overnight scheduling with full-time or part-time opportunities, requiring you to manage memberships, answer inquiries, and maintain a clean, safe club environment.