Overnight Member Services Associate – Flexible Shifts

Planet Fitness; Worcester (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/* Sick Time/Holiday Pay

Free Black Card Membership

401(k) – Company Match

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness is seeking a friendly Member Services Representative to welcome members, answer questions, and support their fitness journey in a Judgement Free Zone®. This role offers flexible scheduling with both part-time and full-time shifts.

You will greet members, process sign-ups and updates, answer calls, and help maintain a clean, safe club environment while achieving sales targets and building positive relationships.

Qualifications

• Must be 18 years or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency required.

Responsibilities

• Greet members and guests on entry and exit, answering questions.
• Promote the Judgement Free Zone and assist with fitness journeys.
• Resolve member concerns and escalate to Club Manager as needed.
• Answer phones with a friendly, helpful approach.
• Perform membership-related functions: sign-ups, updates, cancellations, transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Conduct tours for prospective members and assess needs.
• Process retail transactions and drive sales.
• Maintain cleanliness of equipment and facilities, including restrooms.
• Address maintenance and safety concerns promptly.

Skills

Customer service

Communication

Team player

Punctual & reliable

Active listening

Tools

Basic computer skills

Job description

Planet Fitness is seeking a friendly Member Services Representative to welcome members, answer questions, and support their fitness journey in a Judgement Free Zone®. This role offers flexible scheduling with both part-time and full-time shifts.

You will greet members, process sign-ups and updates, answer calls, and help maintain a clean, safe club environment while achieving sales targets and building positive relationships.