Overnight Member Services Specialist

Planet Fitness - TG3E/CM3; Kendall Township (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

Planet Fitness - TG3E/CM3 in Yorkville, IL 60560 is seeking a Part Time Member Services Representative for overnight shifts. The role centers on welcoming members, answering inquiries, processing sign-ups, and handling billing with a focus on a clean, friendly Judgement Free Zone environment.

The successful candidate will provide exceptional service, promote memberships, and operate the club’s POS system while maintaining club cleanliness and safety.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• CPR/AED Certification within required timeframes.
• Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• Overnight MSRs must pass a comprehensive background check within the first week of hire.
• All Utah locations must participate in E-Verify.
• This position requires on-site work.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and upgrades.
• Handle account inquiries, changes, and billing questions.
• Process new memberships, cancellations and payments accurately.
• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Maintain cleanliness and neatness of the club throughout the shift.

Skills

Customer service

Sales

Front desk operations

Teamwork

Education

High school diploma or equivalent

Job description

Planet Fitness - TG3E/CM3 in Yorkville, IL 60560 is seeking a Part Time Member Services Representative for overnight shifts. The role centers on welcoming members, answering inquiries, processing sign-ups, and handling billing with a focus on a clean, friendly Judgement Free Zone environment.

The successful candidate will provide exceptional service, promote memberships, and operate the club’s POS system while maintaining club cleanliness and safety.