Overnight Member Services Specialist - Full-Time

Planet Fitness; United States; On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness seeks an Overnight Customer Service Representative to create a positive member experience during the 10pm–6am shift, Monday through Friday. The role is full-time and based in the club, with duties at the front desk, member sign-ups, tours, and ongoing account updates.

The position emphasizes greeting members, answering calls, maintaining cleanliness, and ensuring club safety. A strong customer-service background and reliable, punctual approach are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High school diploma or GED preferred.
• Upbeat and positive attitude at all times.
• Exceptional customer service skills; interact professionally.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check IDs and member barcodes into the system; process new member sign-ups.
• Give tours to prospective members and update member accounts as needed.
• Respond to questions and concerns; escalate to Manager when appropriate.
• Maintain neatness and cleanliness of the club; monitor safety and sanitation.
• Stock supplies in locker rooms and report broken amenities or equipment.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication

Empathy

Diplomacy

Education

HS diploma/GED

Job description

Planet Fitness seeks an Overnight Customer Service Representative to create a positive member experience during the 10pm–6am shift, Monday through Friday. The role is full-time and based in the club, with duties at the front desk, member sign-ups, tours, and ongoing account updates.

The position emphasizes greeting members, answering calls, maintaining cleanliness, and ensuring club safety. A strong customer-service background and reliable, punctual approach are essential.