Overnight Member Services Specialist | 3rd Shift

Sun Tan City - Metallic Tan; Shelbyville (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Advancement opportunities

Health insurance

Life & disability insurance

PTO & 7 holidays

Flexible scheduling

401(k) with company match

Daily pay

Employee discounts

Training & development

Casual dress code

Free gym access

Free tanning

Wellness spa services

Wellness reimbursement $125/year

Outside retailer discounts

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience and close out the day’s business. You will greet members, handle front desk tasks, sign up new members, and conduct tours for prospective members.

The role emphasizes excellent customer service, basic computer skills, and a positive, reliable attitude. You’ll contribute to club cleanliness and operational readiness for the next day.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High school diploma or GED required.
• Must be 18 years of age or older.
• Punctuality and reliability required.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up and tours for prospective members.
• Update member accounts and resolve questions.
• Close shift and prepare the next day's bank deposit.
• Maintain club neatness and cleanliness.

Skills

Customer service

Basic computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Active listening

Diplomacy

Communication skills

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience and close out the day’s business. You will greet members, handle front desk tasks, sign up new members, and conduct tours for prospective members.

The role emphasizes excellent customer service, basic computer skills, and a positive, reliable attitude. You’ll contribute to club cleanliness and operational readiness for the next day.