Overnight Member Services Specialist

Planet Fitness - Glow Brands; Ashland (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance options

Paid Time Off

401(k) with Company Match

Daily Pay Options

Free Gym Access

Free Tanning

Employee Discounts

Professional Development

Job summary

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience and support the club overnight. You will welcome members and guests, process sign-ups, answer questions, conduct tours and ensure the desk runs smoothly at closing time.

This role emphasizes friendly service, reliability, and teamwork in a fitness-focused environment. The position requires 18+ years of age and a high school diploma, with opportunities for growth

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude; reliability a must.
• Exceptional customer service skills; able to interact positively with members and coworkers.
• Strong listener with empathy and problem-solving.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including check-ins and new member sign-ups.
• Answer phones in a friendly manner and assist callers with questions.
• Take prospective members on tours and facilitate needed updates to members’ accounts.
• Respond to member questions and concerns promptly and escalate as needed.
• Close shift for the business day and maintain a neat club environment.

Skills

Customer service

Communication

Reliability

Problem-solving

Empathy

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience and support the club overnight. You will welcome members and guests, process sign-ups, answer questions, conduct tours and ensure the desk runs smoothly at closing time.

This role emphasizes friendly service, reliability, and teamwork in a fitness-focused environment. The position requires 18+ years of age and a high school diploma, with opportunities for growth