Overnight Member Services & Front Desk Associate

Cambridge Fitness, LLC; Okemos (MI); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Job summary

Planet Fitness is seeking an Overnight Member Services Representative (Thu-Sun) to maintain cleanliness and deliver a positive member experience. Responsibilities include front desk duties, member check-ins, tours for prospective members, and updating member accounts.

Role requires custodial and customer service background, basic computer skills, punctuality, and ability to work the third shift. The franchise emphasizes a Judgement Free Zone and supportive team environment.

Qualifications

• Custodial experience preferred.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability required.
• Ability to work third shift is a must.
• Honesty and strong work ethic.
• Ability to solve problems independently.
• Demonstrate diplomacy in all interactions with appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Thoroughly clean and sanitize restrooms, locker rooms, fitness equipment and gym floor.
• Stock locker rooms with proper supplies and paper products.
• Report broken or missing amenities or equipment to the Club Manager.
• Follow Lost and Found Policy and return lost property promptly.
• Handle front desk tasks: answer phones, check members in, sign up new members, give tours.
• Update member accounts as needed.
• Respond to member questions promptly and escalate when needed.

Skills

Custodial exp

Customer service

Computer basics

Punctuality

Third shift

Honesty

Problem solving

Diplomacy

Age 18+

Job description

Planet Fitness is seeking an Overnight Member Services Representative (Thu-Sun) to maintain cleanliness and deliver a positive member experience. Responsibilities include front desk duties, member check-ins, tours for prospective members, and updating member accounts.

Role requires custodial and customer service background, basic computer skills, punctuality, and ability to work the third shift. The franchise emphasizes a Judgement Free Zone and supportive team environment.