Overnight Member Services Specialist | 3rd Shift

Sun Tan City - Metallic Tan; Murray (KY); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Sev

Exclusive Discounts at Outside Retail-

Free Work Shirt options yearly.

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to ensure a positive member experience by delivering exceptional customer service, greeting members and guests, and managing front desk duties during the overnight shift.

You will handle sign-ups, tours, account updates, and closing procedures, with a focus on punctuality, reliability and professional communication; experience in customer service and a passion for fitness are preferred.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.
• Ability to work 3rd shift (overnights).
• Occasionally lift up to 75 lbs.

Skills

Customer service

Basic computer skills

Punctuality

Reliability

Communication

Empathy

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to ensure a positive member experience by delivering exceptional customer service, greeting members and guests, and managing front desk duties during the overnight shift.

You will handle sign-ups, tours, account updates, and closing procedures, with a focus on punctuality, reliability and professional communication; experience in customer service and a passion for fitness are preferred.