Overnight Member Services Specialist

Planet Fitness - Glow Brands; Ashland (KY); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products andamp;

Exclusive Discounts at Outside Retaile

Job summary

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to create a positive member experience with superior customer service for members, prospective members, and guests. The role includes closing the day’s shift and ensuring accurate front desk operations.

The ideal candidate has a background in customer service, basic computer skills, and a passion for fitness. The position requires reliability, punctuality, and the ability to work 3rd shift in a gym

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service and interpersonal skills.
• Strong listener with good problem-solving ability.
• Diplomacy in all interactions; appropriate language usage.
• High School diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Handle front desk tasks: answer phones, check members in, sign up new members, give tours.
• Update member accounts as needed.
• Respond to questions and concerns and escalate when necessary.
• Maintain cleanliness of the club.
• Close shift for the day.
• Prepare bank deposit for the next business day.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Strong listening

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to create a positive member experience with superior customer service for members, prospective members, and guests. The role includes closing the day’s shift and ensuring accurate front desk operations.

The ideal candidate has a background in customer service, basic computer skills, and a passion for fitness. The position requires reliability, punctuality, and the ability to work 3rd shift in a gym