Overnight Member Services Specialist

PF Management Group; Helena (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

Planet Fitness in Helena, MT is hiring an Overnight Closer (Member Services Representative) to provide a welcoming, high-quality member experience during the overnight shift. You will greet guests, answer questions, process sign-ups, handle billing inquiries, and close the shift by reconciling the cash register.

Ideal candidates have strong customer service skills, basic computer proficiency, and a passion for fitness.

Qualifications

• Customer service background preferred and demonstrated professionalism.
• Able to work overnight hours (10:00pm–6:00am) and maintain reliability.
• Basic computer skills and data entry for sign-ups and billing inquiries.

Responsibilities

• Greet members and guests, provide exceptional service and make them feel welcome.
• Answer phones and assist callers with questions, sign up new members, and log amenities.
• Close shift, reconcile deposits, and manage point-of-sale transactions.
• Keep front desk and lobby clean, organized, and well-stocked with supplies.
• Respond to member questions and concerns in a timely, professional manner.

Skills

Customer service

Overnight shift

Communication

Basic computer

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness in Helena, MT is hiring an Overnight Closer (Member Services Representative) to provide a welcoming, high-quality member experience during the overnight shift. You will greet guests, answer questions, process sign-ups, handle billing inquiries, and close the shift by reconciling the cash register.

Ideal candidates have strong customer service skills, basic computer proficiency, and a passion for fitness.