Overnight Member Services Specialist – Close Shift

Glow Brands; Ashland (KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Advancement opportunities

Health insurance

Life and disability coverage

PTO & holidays

Flexible scheduling

401(k) with company match

Daily pay

Employee discounts

Professional training

Casual dress code

Free gym access

Free tanning

Wellness spa

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, prospective members, and guests. You will also be responsible for closing that day’s shift and ensuring smooth front desk operations.

The role involves greeting members, answering inquiries, assisting with sign-ups, guiding tours, updating accounts, and maintaining a clean club environment, all while upholding high service standards in a gym setting.

Qualifications

• Customer service experience preferred.
• Able to operate computer systems.
• Passion for fitness and health.
• Positive, upbeat attitude.
• Punctual and reliable.
• Excellent communication and listening skills.
• Diplomacy in interactions with members and coworkers.
• HS diploma or GED or equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system; sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and concerns and escalate when needed.
• Maintain the club’s neatness and cleanliness.
• Close shift for the business day; create a bank deposit.

Skills

Customer service

Computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

18+ age

Education

High school diploma or GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, prospective members, and guests. You will also be responsible for closing that day’s shift and ensuring smooth front desk operations.

The role involves greeting members, answering inquiries, assisting with sign-ups, guiding tours, updating accounts, and maintaining a clean club environment, all while upholding high service standards in a gym setting.