Overnight Member Experience Specialist

Planet Fitness Franchising, LLC

Butte (MT)

On-site

USD 17,000 - 22,000

Full time

14 days+

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Job summary

Planet Fitness Franchising, LLC in Montana is seeking an Overnight Closer (Member Services Representative) to provide a superior level of customer service to members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience. The role includes front desk activities, POS transactions, member sign-ups, and maintaining clean facilities during overnight hours (10:00pm–6:00am).

You will also handle account questions and assist with basic maintenance tasks to support a

Qualifications

Customer service background preferred.
Must be able to work overnight hours (10:00pm to 6:00am).
Basic computer proficiency required.
A passion for fitness and health.
Upbeat and positive attitude; punctual and reliable.

Responsibilities

Greet members and guests and provide exceptional service.
Answer phones and assist callers with questions.
Check in members, sign up new members, and log amenities.
Respond to questions and concerns professionally.
Process beverages or merchandise at the point of sale.
Close shift and prepare deposits for the next day.
Utilize POS to assist with membership cards, address changes, and billing questions.
Maintain cleanliness of front desk, lobby, and equipment areas.