Overnight Member Experience Specialist

Planet Fitness Franchising, LLC; Butte (MT); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness Franchising, LLC in Montana is seeking an Overnight Closer (Member Services Representative) to provide a superior level of customer service to members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience. The role includes front desk activities, POS transactions, member sign-ups, and maintaining clean facilities during overnight hours (10:00pm–6:00am).

You will also handle account questions and assist with basic maintenance tasks to support a

Qualifications

• Customer service background preferred.
• Must be able to work overnight hours (10:00pm to 6:00am).
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude; punctual and reliable.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones and assist callers with questions.
• Check in members, sign up new members, and log amenities.
• Respond to questions and concerns professionally.
• Process beverages or merchandise at the point of sale.
• Close shift and prepare deposits for the next day.
• Utilize POS to assist with membership cards, address changes, and billing questions.
• Maintain cleanliness of front desk, lobby, and equipment areas.

Skills

Customer service

Basic computer proficiency

Punctuality

Reliability

Empathy

Active listening

Diplomacy

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness Franchising, LLC in Montana is seeking an Overnight Closer (Member Services Representative) to provide a superior level of customer service to members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience. The role includes front desk activities, POS transactions, member sign-ups, and maintaining clean facilities during overnight hours (10:00pm–6:00am).

You will also handle account questions and assist with basic maintenance tasks to support a