Overnight Member Services Specialist

PF Management Group; Butte (MT); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness in Butte, MT is seeking an Overnight Closer (Member Services Representative) to deliver a superior level of customer service to members, prospective members and guests, ensuring a welcoming, Judgement Free environment.

Responsibilities include greeting members, answering calls, signing up new members, handling POS transactions, maintaining a clean front desk, and supporting nightly closing tasks. Must be reliable, have basic computer skills, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Must be able to work overnight hours (10:00pm to 6:00am).
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listening with the ability to empathize and solve problems.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High School diploma/GED equivalent required.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Close shift for the business day and create bank deposits for the following day.

Skills

Customer service

Communication

Problem solving

Empathy

Listening

Education

High School diploma/GED

Tools

POS system

Cash handling

Job description

Planet Fitness in Butte, MT is seeking an Overnight Closer (Member Services Representative) to deliver a superior level of customer service to members, prospective members and guests, ensuring a welcoming, Judgement Free environment.

Responsibilities include greeting members, answering calls, signing up new members, handling POS transactions, maintaining a clean front desk, and supporting nightly closing tasks. Must be reliable, have basic computer skills, and a passion for fitness.