Night Shift Member Services Specialist

Planet Fitness; Sterling (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a standout member experience through friendly, professional service. You will greet guests, assist with front desk tasks, process sign-ups, tours, and account updates while ensuring the club is tidy.

You will close the shift for the day and prepare the bank deposit for the next business day, contributing to smooth operations during the overnight hours.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED equivalent required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, give tours.
• Facilitate updates to member accounts and respond to questions or concerns.
• Close the shift for the business day and create the bank deposit for next day.

Skills

Customer service

Front desk

Computer basics

Punctuality

Empathy

Professional communication

Teamwork

Education

HS diploma

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a standout member experience through friendly, professional service. You will greet guests, assist with front desk tasks, process sign-ups, tours, and account updates while ensuring the club is tidy.

You will close the shift for the day and prepare the bank deposit for the next business day, contributing to smooth operations during the overnight hours.