Overnight Member Services Specialist

CA Planet; Burbank (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Wellness resources

Employee discounts

Job summary

Planet Fitness in California is seeking an Overnight Closer (Member Services Representative) to deliver a positive member experience with a high level of customer service. You will also manage the closing of the day’s shift and prepare the next day’s bank deposit.

Responsibilities include greeting members, handling front desk duties, taking tours for potential members, updating accounts, and addressing questions promptly. Must be reliable with basic computer skills and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Must be 18 years or older.
• Punctuality and reliability essential.
• Strong listening and problem-solving skills.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, check-in, sign-ups, and tours.
• Facilitate updates to member accounts and address questions.
• Escalate issues to Assistant Manager or Manager when needed.
• Maintain club cleanliness and close the shift.
• Create bank deposit for the next day.

Skills

Customer service

Basic computing

Punctuality

Reliability

Education

High School diploma/GED

Job description

Planet Fitness in California is seeking an Overnight Closer (Member Services Representative) to deliver a positive member experience with a high level of customer service. You will also manage the closing of the day’s shift and prepare the next day’s bank deposit.

Responsibilities include greeting members, handling front desk duties, taking tours for potential members, updating accounts, and addressing questions promptly. Must be reliable with basic computer skills and a passion for fitness.