Overnight Member Services Specialist - Close Shifts & Deposits

Planet Fitness Southeast; Lexington (VA); On-site; USD 9,700 - 14,000; Part time

Job summary

Planet Fitness Southeast seeks an Overnight Closer (Member Services Representative) to deliver exceptional customer service at the front desk. You will greet members, sign up new members, give tours, update accounts, and close the shift with a bank deposit for the next day.

The role requires a positive attitude, reliability, and the ability to work 3rd shift. Basic computer skills and a passion for fitness are preferred.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Strong customer service skills; able to interact positively with members and coworkers.
• Excellent listening and problem-solving abilities.
• Diplomacy in all interactions and professional language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle all front desk activities: answer phones, check-in, sign-up new members, give tours.
• Update member accounts as needed.
• Address questions or concerns promptly and escalate when needed.
• Maintain cleanliness of the club.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service

Communication

Punctuality

Reliability

Positive attitude

Active listening

Diplomacy

18+ age

Tools

Basic computer proficiency

Job description

Planet Fitness Southeast seeks an Overnight Closer (Member Services Representative) to deliver exceptional customer service at the front desk. You will greet members, sign up new members, give tours, update accounts, and close the shift with a bank deposit for the next day.

The role requires a positive attitude, reliability, and the ability to work 3rd shift. Basic computer skills and a passion for fitness are preferred.