Night-Shift Member Services & Closing Specialist

Planet Fitness; Wilmington (DE); Vor Ort; USD 19.000 - 22.000; Vollzeit

Zusammenfassung

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience by delivering superior service to members, prospective members and guests. The role also closes that day’s shift and prepares the closing deposit for the next business day.

You will greet guests, assist with sign-ups, tours, and membership questions, while keeping the club clean and compliant with PF policies.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service with members and coworkers.
• Strong listener with empathy and problem solving.
• Must be 18 years of age or older.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and guiding callers with scripts.
• Check members into the system and sign up new members.
• Take prospective members on tours and present membership rates.
• Close shift for the business day and create closing package for Manager.
• Complete daily deposits and ensure correct cash is in register.
• Maintain the club's cleanliness with daily tasks and regular checks.
• Keep tour and PE metrics at or above 60%.
• Follow Planet Fitness policies and procedures.

Kenntnisse

Customer service

Phone support

Cash handling

Attention to detail

Punctuality

Team player

Active listening

Diplomacy

18+ years old

Jobbeschreibung

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience by delivering superior service to members, prospective members and guests. The role also closes that day’s shift and prepares the closing deposit for the next business day.

You will greet guests, assist with sign-ups, tours, and membership questions, while keeping the club clean and compliant with PF policies.