Overnight Member Services Specialist

Planet Fitness - United FP Management, LLC; Waukegan (IL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Planet Fitness - United FP Management, LLC in Illinois is seeking an Overnight Closer (Member Services Representative) to ensure a stellar member experience by delivering friendly front-desk service, greeting members, handling sign-ups, tours, and routine account updates.

You will close the shift for the day, prepare the bank deposit for the next day, and help maintain a clean, welcoming club environment while providing professional support to members and guests.

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude is essential.
• Punctuality and reliability a must.
• Exceptional customer service; able to interact professionally with members and coworkers.
• Strong listening skills and problem-solving abilities.
• Diplomacy in all interactions and appropriate language.

Responsabilidades

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check members in, process new sign-ups, give tours.
• Facilitate member account updates and respond to questions or concerns promptly.
• Maintain a neat and clean club environment.
• Close the shift for the business day and prepare the bank deposit for the next day.

Conocimientos

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Interpersonal skills

Diplomacy

Descripción del empleo

Planet Fitness - United FP Management, LLC in Illinois is seeking an Overnight Closer (Member Services Representative) to ensure a stellar member experience by delivering friendly front-desk service, greeting members, handling sign-ups, tours, and routine account updates.

You will close the shift for the day, prepare the bank deposit for the next day, and help maintain a clean, welcoming club environment while providing professional support to members and guests.