Overnight Member Services & Sales Specialist

24 Hour Fitness; Costa Mesa (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free club membership

Healthcare benefits

Job summary

24 Hour Fitness in Costa Mesa is seeking a Sales & Service Overnight (SSO) to join the Club Operations team. You’ll welcome guests, assist enrollments, tours, and answer membership questions while maintaining a clean, safe environment and delivering the company’s Service Commitments.

This overnight role focuses on member engagement, onboarding new members with a personal trainer referral, retail upselling, and resolving member concerns. Prior overnight experience is preferred.

Qualifications

• All 24 Hour Fitness Membership sales and administrative processes.
• Strong customer service and communication skills.
• Basic computer skills and organization.

Responsibilities

• Greet members and guests, assist enrollments and answer questions.
• Provide tours, discuss amenities, and promote services.
• Sell retail products and promote add-on memberships.
• Maintain a clean, safe club environment and resolve concerns.

Skills

Membership sales processes

Customer service

Communication skills

Organization

Attention to detail

Computer skills

Education

High School diploma or GED

CPR & AED certification

SSO training

Tools

24 Hour Fitness systems

Job description

24 Hour Fitness in Costa Mesa is seeking a Sales & Service Overnight (SSO) to join the Club Operations team. You’ll welcome guests, assist enrollments, tours, and answer membership questions while maintaining a clean, safe environment and delivering the company’s Service Commitments.

This overnight role focuses on member engagement, onboarding new members with a personal trainer referral, retail upselling, and resolving member concerns. Prior overnight experience is preferred.