Overnight Member Experience & Sales Specialist

24 Hour Fitness; Newark (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Employee Assistance Program

401k Savings and Investment Plan

Job summary

24 Hour Fitness is seeking an overnight Sales & Service Overnight (SSO) to join the Club Operations team in Newark, CA. The role focuses on delivering a welcoming member experience, handling check-ins, and guiding guests toward fitness goals with consultative conversations.

The SSO maintains relationships with existing members, assists with tours, answers questions, and promotes club promotions while ensuring a clean and safe environment.

Qualifications

• High School diploma or GED.
• CPR & AED certification from a recognized organization is required (CPR & AED training provided by 24 Hour Fitness).
• Must complete SSO training prior to working alone at the front desk.
• 6–12 months of customer service experience.
• Overnight shift experience preferred.

Responsibilities

• Greet and assist members and guests with check-ins, questions, and concerns.
• Provide tours and explain club amenities and membership options.
• Promote in-club promotions including Personal Training and Add-On memberships.
• Maintain knowledge of current retail products and assist with merchandising.
• Support clean, safe, and welcoming club environment on the floor and in locker rooms.

Skills

Customer service

Communication

Organization

Attention to detail

Phone handling

Education

HS diploma or GED

CPR & AED certification

SSO training

Tools

Basic computer skills

Job description

24 Hour Fitness is seeking an overnight Sales & Service Overnight (SSO) to join the Club Operations team in Newark, CA. The role focuses on delivering a welcoming member experience, handling check-ins, and guiding guests toward fitness goals with consultative conversations.

The SSO maintains relationships with existing members, assists with tours, answers questions, and promotes club promotions while ensuring a clean and safe environment.